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You can only make an account if you are of legal age in Australia and fully understand the rules that apply to each game session. Choose an approved payment method from your account dashboard to add money to your balance in $. Whenever possible, withdrawals are processed to the same option that was used to add funds, in accordance with rules. Your personal information must be correct and up to date. Discrepancies could lead to limits or access restrictions without any notice.
Each campaign page has information about the specific eligibility requirements for bonuses, free spins, and promotional offers. Be careful: not all payment methods are eligible for all bonuses.
Everyone is responsible for participating. You can find links and support options in your account profile at any time if you need to set a deposit limit, self-exclude, or get help.
If you don't follow the rules of the platform, your session could be suspended, your potential payouts in $ could be cancelled, or your account could be closed. All activities are watched over by certified authorities and are subject to the laws of Australia. The official document library has a process for resolving any disagreement.
Before you start the application process, make sure you meet the minimum age set by Australia law. You can only make a personal profile if you are legally allowed to participate in online entertainment in your area.
When you sign up, you must give correct personal information, like your full name, date of birth, home address, valid email address, and mobile phone number. You may need to provide supporting documents to prove your identity and address. A passport, driver's license, or recent utility bill are all good forms of proof. If you give false or misleading information, you will be rejected or suspended.
It is not allowed for one person to have more than one profile. Duplicate profiles can cause accounts to be closed and any remaining balance in $ to be lost. You should keep your account information private because sharing it can make your account less secure and could lead to permanent bans. After approval, you can deposit to $. Your balance in $ can only be withdrawn after all verification requirements have been met. You can keep using and accessing the service as long as you follow all the rules.
To avoid problems with your transactions, always double-check that your payment information matches the information on your registered account. If there is any difference, the request may take longer to process or be turned down.
Use only approved payment methods, like e-wallets, credit cards, or instant banking, to add money. There may be minimum top-up requirements, which usually start at $10. Most of the time, money is credited right away, but some providers may need more time to process the transaction. Transactions in $ reflect immediately in your balance after confirmation.
You need to prove your identity before you can ask for a payout. Use the cashier section to ask for a withdrawal, and make sure that the method you use matches the one you used to make your deposit whenever possible. You can only take out $50 at a time. Processing usually takes between one and three business days, but this depends on whether the information is correct. For added security for Australian users, large withdrawal requests may require more thorough due diligence checks. Only payment sources with your name on them will be able to process withdrawals. Requests to transfer to a third party will be turned down automatically. Transaction limits and acceptable methods may be different in different places, so make sure to check the latest information before starting a transaction. Keep your payment information up to date to avoid delays, and check your transaction history directly from your account section for full transparency.
Always check how much money you need to put down to get each deal. To be eligible for most current promotions, users must first transfer a certain amount of money, like 10 $. You can only get extra benefits after you meet these funding requirements.
Before you can turn your winnings into real money or take them out, you need to read all of the playthrough requirements that come with each bonus. A multiplier usually applies. For instance, if you get a 60x turnover, you have to play the extra amount 60 times. You need to bet 600 $ before you can cash out on a 10 $ credit.
Play different games because not all of them help you equally. Spins on certain reel or card games usually count 100% towards progress, but spins on other types of games, like table or live games, may count less or not at all. Look at the full list of participation rates that comes with each deal.
All bonus rewards have expiration dates. Most offers have a time limit, usually between 7 and 30 days, after which any unused balance or incomplete progress will be taken off your account. Keep an eye on this time limit so you don't lose any money.
You can't always combine promotional deals. Unless otherwise stated, your profile can only have one active offer at a time. You can only activate new incentives after you have met all of your current requirements or lost any remaining balances.
If you have any questions about a specific deal, please contact support to confirm your eligibility, the maximum number of participants, or the payout methods in $. This makes sure that everything is clear and stops problems with accounts.
As soon as you sign up, you need to send in valid identification to prove your eligibility. A passport, national ID, or driver's license issued by the government are all acceptable forms of identification. You may also need to show proof of residence (like a utility bill or bank statement from the last three months) before you can make a withdrawal.
TLS protocols encrypt user data to keep it private during all interactions. Payment information, identification records, and personal contact information are kept safe on secure servers and can only be accessed by people who have permission.
Third-party organisations may only be used to meet regulatory requirements and process payments, and each partner is legally required to follow strict privacy rules.
Customers can view, change, or ask for the deletion of their records by getting in touch with support through the user dashboard or email.
Before you can withdraw any $ or change any of your existing information, you must fully verify your account.
| Documents That Are Accepted | What is the purpose? |
|---|---|
| Passport, national ID, or driver's license as proof of identity | Stop kids from getting in and check their identity |
| Utility bill or bank statement from the last three months as proof of address | Check the address of the home |
| Bank statement and payslip for source of funds | Make sure transactions are real |
Keep your personal information up to date to avoid having your account limited. If you don't follow verification requests, your access will be suspended and requests involving $ will take longer to process. Customers should never give out their passwords or login information. Account settings let you set up two-factor authentication for extra security.
If there is a disagreement about user accounts, transactions, or promotions, get in touch with official support channels right away. You can send all of your complaints through the "Contact Us" page or the support email address that is listed in your account dashboard. Every message must clearly include the user's name, the transaction reference (if there is one), and a short description of the problem.
You can get help 24/7 through live chat, email, or a ticket form. Responses are prioritised based on how urgent they are and when they were sent.
To handle enquiries quickly, proof of transaction, like a payment confirmation or withdrawal request in $, may be needed.
For standard issues, the usual time frame for resolution is 48 hours. For more complicated disputes, especially those involving third-party providers or compliance with Australia law, this time frame may be extended, with regular updates on the status.
If you ask, unresolved issues can be sent up to the management team, and they will write down their final decisions and explain them in detail.
Customers can go to the appropriate Australia regulatory body if internal procedures don't work out. After all other options on the platform have been tried, external mediation is the next step.
Before getting in touch with outside authorities, make sure to keep all internal communication records and evidence, as they may be needed for future actions.
Users are encouraged to go to the support centre for help with starting dispute claims or keeping track of tickets they already have.
Taking quick action and giving full information help solve problems quickly.
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